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Privacy Policy

Privacy Policy

This Privacy Policy explains how Fresh Clean processes personal data in connection with its website and move-in and move-out cleaning services.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
01

Data We Collect

We may process identification and contact details, property and access information, booking preferences, service scope details, appointment records, payment-related information, condition photos if provided, and communications sent through the website or by other booking channels. Where relevant, we also process technical data such as device, browser, and usage information needed to operate and secure the site.

The categories of data collected depend on the inquiry, booking, and service context.
02

Sources of Data

We receive personal data from initial inquiries, property condition reviews, scope confirmation, quote requests, appointment and access coordination, and completion handover communications. We may also obtain data from form submissions, phone calls, email messages, and technical logs generated when the website is used.

Most data is provided directly by the user, while some is created during service handling.
03

Types of Cookies

The site may use strictly necessary cookies for core functions, preference cookies to remember selections, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.

Cookie use is limited to standard categories needed for operation and measurement.
04

Cookie Controls

Where cookies are used, users can manage them through browser controls and any cookie preference mechanism made available on the site. Disabling some cookies may affect basic site functions, form handling, or preference storage, but it will not prevent ordinary browsing of the public pages.

Browser settings and consent tools may be used to limit non-essential cookies.

How We Use Data

We use personal data to respond to inquiries, review property condition details, confirm scope and handover timing, prepare a custom quote, arrange appointments and access, carry out the cleaning visit, manage completion handover, process payments, maintain records, secure the website, and meet legal or accounting obligations. We may also use limited technical data to diagnose issues, prevent misuse, and improve site reliability.

Processing is limited to the operational and legal purposes described here.

Sharing with Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, document handling, and technical maintenance. These parties may process data only on our instructions or as otherwise required to perform their services and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are selected only for the functions they perform.

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests from public authorities, court orders, tax or accounting obligations, or to protect our rights, users, or property. Any disclosure is limited to the extent reasonably necessary for the relevant purpose.

Legal disclosure is limited to what is necessary in the circumstances.

Contact Details

Email contact
[email protected]
Telephone contact
+39 312 828 4611
Postal address
Località Ponte 22, 70054 Giovinazzo
Privacy contact
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Contact Page
GDPR

GDPR Overview

Where the GDPR applies, Fresh Clean acts as a controller for the personal data processed through the website and service inquiry process. Processing is carried out on a lawful basis that may include performance of a contract, steps taken before entering into a contract, compliance with legal obligations, and legitimate interests where appropriate.

For users in the European Economic Area, the GDPR may apply to the processing described in this policy.

EU compliance references
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Garante per la protezione dei dati personali
This section is intended for individuals whose data is processed in the EEA.
GDPR-aware

GDPR Rights

Where the GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing is based on consent. A complaint may also be made to the competent supervisory authority if required by law.

The availability of each right depends on the legal basis and the context of the request.
User Rights

Your Rights

Depending on the circumstances, individuals may request access to their data, correction of inaccurate information, deletion where permitted, restriction of processing, or objection to certain processing activities. Requests are reviewed in light of the applicable legal basis and any retention or compliance obligations.

This summary does not limit rights that may arise under applicable law.
Requests

How to Make a Request

To exercise a privacy right, the requester should provide enough information to identify the relevant data and the nature of the request. We may ask for additional details if needed to verify identity, locate records, or determine whether an exception applies under law.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for the inquiry, quotation, booking, service delivery, accounting, dispute handling, or legal compliance purposes for which it was collected. When the relevant period ends, data is deleted, anonymized, or archived where retention is required by law or necessary to defend legal claims.

Retention is based on the purpose of collection and any applicable legal duty.
Policy Updates

Policy Updates

If this policy is updated, the revised version will apply from the stated effective date. Where a change is material, we will take reasonable steps to make it visible through the website or other appropriate communication channels before or after the change takes effect.

We may revise this policy to reflect legal, operational, or technical changes.